PMO Onboarding and Operations

INDUSTRY
Financial Services

SERVICES
Project Management
Change Management
“Boot Camp” Training
Workforce Management

SKILLS
Project Management
Change Management
Business Analysis
Risk Management

The Challenge
Our client provides mortgage servicing for a portfolio of over eight million loans. They needed to respond to regulatory demands to ensure that all loan servicing systems continued to remain compliant with changing federal banking regulations. Because multiple lines of business were significantly impacted by related system changes, our client required project controls, strong communications, and repeatable, consistent project and change management processes within multiple work streams across multiple lines of business.

The Solution
In support of our client’s efforts to establish more effective project control and communications in a rapidly changing project landscape, our team leveraged our Project Management as a Service (PMaaS) solution to achieve those goals. Our program was staffed with project managers, change consultants, and change managers who could quickly be deployed anywhere within the impacted bank organizations, as needed. To align team knowledge and capability, we created a “boot camp” tailored for our client. This “boot camp” accelerated consultant acclimation to the bank and project expectations, enabling the team to hit the ground running and deliver value from day one. Our consultants followed client established methodologies to successfully manage business impacts and people processes. Day-to-day team activities included:

• Resource demand planning
• Project plan maintenance, end-to-end work breakdown structure development
• Process design/process flows documentation
• Business requirements analysis
• Ongoing support
• Use cases design
• Communications and status reporting (including risk and issues identification)
• Process and project risk management

The Result
The overall program achieved the objectives while remaining within overall timelines and budgets. All projects in scope were completed on budget and schedule. Over the duration of the engagement, 55 PMO resources were deployed with a 96% retention rate, exceeding overall client expectations.