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INDUSTRY
Healthcare
SERVICES
Implementation
Training
SKILLS
Epic
Inpatient
Revenue Cycle
Interface and Reporting
Ambulatory
Ancillary
The Challenge
A 392-bed pediatric hospital was beginning an Epic™ implementation and found that some individuals in their 140-person team were failing their certification tests. In addition, the client had planned a “big bang” go-live, in which all users would need to be moved to the new system simultaneously. After experiencing difficulties with their training resources and implementation partners, and with their deadline quickly approaching, the client reached out to Oxford Global Resources and requested support from our Epic-certified Analysts and Trainers.
The Solution
To ensure the best possible experience for the new users on the Epic system, Oxford placed over 70 consultants, including Epic-certified Analysts, Epic-certified Instructional Designers, and Classroom Trainers. Our experts worked with the client’s internal Epic team to ensure all aspects of the implementation would be ready by the target go-live date. The Oxford team contributed experience in project management, application build, instructional design, MST build, and classroom training. Our resources played a part throughout the entire Epic team, including inpatient, revenue cycle, interface and reporting, ambulatory, and ancillary. As consultants were onboarded, the Oxford Account Manager brought each new hire to the site to ensure a smooth transition. In most cases, the consultants were sourced and onsite within three to five days of the client’s initial request.
The Result
With our assistance, the client achieved a successful go-live within 18 months. Several consultants have continued to support them as they move to implementations of additional Epic modules such as Wisdom™, Neurology, Kaleidoscope™, Home Health, Tapestry™, and Nurse Triage. Due to our thorough screening process, Epic-certified resources, and the caliber of consultants provided, the client experienced and on-time go-live.