Salesforce Expertise Provided Across Organization

Medical Technology

SERVICES
Development
Business Analysis
Project Management
Change Management
Training

SKILLS
Silverpop
Marketo
Salesforce
Sales Cloud
CPQ
Service Cloud
Lightning
GDPR
SAP S/4HANA

The Challenge
As part of their CRM transformation, a multinational medical technology company reached out to Oxford Global Resources to supply candidates with the necessary, yet hard to find, skillsets to assist with their initiative. Due to our ability to quickly source consultants with niche capabilities within a short timeframe, they began requesting consultants to assist with other projects as well. Over time, the scope of the initiatives have expanded to training and other IT departments throughout the organization.

The Solution
Over time, we provided over 20 different consultants including Developers, Business Analysts, Technical Architects, Solution Architects, Project Managers, and Change Managers. While adhering to GDPR requirements, Oxford consultants transformed implementation and migration projects using:

• Marketing Automation Software (Silverpop™ and Marketo™)
• Salesforce™ Sales Cloud
• Salesforce CPQ
• Salesforce Service Cloud
• Salesforce Lightning
• Salesforce integration to SAP S/4HANA as part of digital transformation

In addition to staffing assistance, we provided detailed financial reports on each Salesforce consultant so that they could ensure their time and resources were maximized on each project.

The Result
The client completed successful Silverpop, Sales Cloud, and Salesforce implementations, and they continue to add further enhancements and customizations with Oxford’s assistance. As Oxford’s partnership has evolved with this customer, we have also provided multiple resources in other applications. The client has been able to proceed with several ambitious projects knowing that they have our full support.