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To hire GIS professionals without additional oversight, you need a partner with specialized expertise. Learn how Oxford delivered.
INDUSTRY
Hardware and Software Technology
SERVICES
Dedicated Support Team
Program Management
Program Design
SKILLS
Mapping
Architecture
The Challenge
Our client, a large technology company, was seeking a supplier who could hire a group of GIS professionals without their oversight, including hiring and managing the professionals throughout the project. We were already managing a similar program at another technology company, and our client approached us about launching a similar managed service at their facility in Austin.
The Solution
We worked closely with the client to gain a thorough initial understanding of their needs. Our team implemented an end-to-end solution to handle the entire life cycle of the project, including:
- Recruiting
- Interviewing
- Onboarding
- Resource Allocation
- Performance Management
- Rewards/Recognition
- Offboarding
By holding weekly client meetings, our team was able to be a proactive partner in demand planning and improving process efficiencies. Using this model, we were also able to maintain and improve consultant performance. As an example of our oversight, one of our contractors was underperforming while on the program. After recognizing this inadequacy, our account leaders actively coached this contractor and implemented a performance improvement plan. The result was a five-time increase in productivity.
The Result
Our team successfully completed our client’s initial project. Because of our success with this project, we have been asked to expand our service offering across multiple different lines of business. At the height of the program, we managed over 400 resources, across various business segments, under strict KPIs and SLAs. In one business segment, we were able to redesign the organizational structure of leadership to drive a savings of $150K to the client. This redesign allowed the team to begin performing at significantly higher levels, and they began receiving special high visibility confidential projects. We have moved into our fourth year supporting the program, and the overall client program is valued at $30 million annually.