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Discover how Oxford filled knowledge gaps and left behind an educated team ready to hit the ground running with a new system.
INDUSTRY
Healthcare Technology
SERVICES
Implementation
Migration
Training
Go-Live Support
SKILLS
Project Management
End-User Training
The Challenge
In order to integrate their existing lab system into Epic, a university medical research hospital chose to implement a Beaker module. However, the client recognized the knowledge gaps within their own team and wanted to bring in consulting expertise to help lead the project. The objective was to fully implement both Clinical Pathology and Anatomic Pathology over a 24-month timeline.
The Solution
Oxford Global Resources was asked identify the expertise needed for the project due to the longstanding partnership we shared with the client. Our experienced project manager collaborated with the client to execute their roadmap for the Beaker implementation. From there, our consultants were able to fill knowledge gaps and support the internal team. We provided six specialists to support billing and lab functions. Over the course of two years, we aided the client through their two-phase go-live. When our experts completed their work, the client was able to smoothly transition to production support operations. A detailed knowledge transfer process ensured the client’s team was fully educated and comfortable supporting their new system.
The Result
Following a smooth implementation and knowledge transfer, our client was able to continue with their day-to-day operations without impacting their internal team’s productivity. The client’s partnership with Oxford enabled a quicker adoption from end-users through knowledgeable and effective communication. The ongoing partnership throughout the project ensured the client was set up for success from the start, and they continue to operate efficiently with a stable new system.